Delivery Conditions
Please read the conditions below to ensure a smooth and efficient delivery service:
1. Delivery Zone
Deliveries are made only to specified areas (municipalities or neighborhoods).
If your address is outside our delivery area, please contact us to check the possibilities.
2. Delivery Times
Deliveries are made from [specific days and times, e.g. Monday to Saturday, 8am to 8pm].
Any order placed after [cut-off time] will be scheduled for the following day.
3. Order and Payment
Orders must be placed at least [time to be specified, eg. 24 hours] before delivery.
Payment can be made online, by bank transfer, or on delivery (depending on the options available).
4. Delivery Costs
5. Receipt of Products
The customer must be present at the address indicated to receive the order.
In case of absence, a new delivery attempt may be made for an additional charge.
6. Products and Availability
If a product is unavailable, we will contact you to offer an alternative or a refund.
We ensure that the products are delivered in optimal conditions (fresh, frozen, etc.).
7. Cancellation or Modification
Cancellations or changes to orders must be notified at least [time to be specified, e.g. 12 hours] before the scheduled delivery time.
Any cancellation after the deadline may result in charges.
8. Complaints
By using our delivery service, you agree to these terms. For any questions or special requests, please do not hesitate to contact us.
