Delivery Conditions
Please read the conditions below to ensure a smooth and efficient delivery service:
1. Delivery Zone
- Deliveries are made only to specified areas (municipalities or neighborhoods).
- If your address is outside our delivery area, please contact us to check the possibilities.
2. Delivery Times
- Deliveries are made from [specific days and times, e.g. Monday to Saturday, 8am to 8pm].
- Any order placed after [cut-off time] will be scheduled for the following day.
3. Order and Payment
- Orders must be placed at least [time to be specified, eg. 24 hours] before delivery.
- Payment can be made online, by bank transfer, or on delivery (depending on the options available).
4. Delivery Costs
- A fixed delivery charge of [amount] applies.
- Free shipping on all orders over [minimum amount].
5. Receipt of Products
- The customer must be present at the address indicated to receive the order.
- In case of absence, a new delivery attempt may be made for an additional charge.
6. Products and Availability
- If a product is unavailable, we will contact you to offer an alternative or a refund.
- We ensure that the products are delivered in optimal conditions (fresh, frozen, etc.).
7. Cancellation or Modification
- Cancellations or changes to orders must be notified at least [time to be specified, e.g. 12 hours] before the scheduled delivery time.
- Any cancellation after the deadline may result in charges.
8. Complaints
- Any claim regarding a delivery must be made within [time limit to be specified, e.g. 24 hours] of receipt of the order.
By using our delivery service, you agree to these terms. For any questions or special requests, please do not hesitate to contact us.
